Shipping & Returns

We want you to be delighted with your Dekassa products and will hand-pack your order with the utmost care to ensure your package will arrive in perfect condition. 

If you place an order before 2pm, we will ship your order by 2nd class post the same day (Mon - Fri)

Parcels for Scottish Highlands or islands (excluding Channel Islands) will be sent by Royal Mail.  These deliveries will be made between 3-5 working days and will not require a signature.

 

Our delivery options are:

UK & Northern Ireland

Standard delivery - £3

Orders over £20 - free delivery

Highlands & Islands

Standard delivery - £3

Orders over £20 - free delivery

Europe & Worldwide

Orders from Europe and Worldwide are subject to varying costs. Please contact us at info@dekassa.com for more details.

 

Returns

We hope you will be delighted with your Dekassa products. To arrange a return or cancel your order, contact us at info@dekassa.com or call 07936463139, quoting your order details. You can also notify us by post at the address below.

For eligible online purchases, you have 14 days after the day you receive your goods to tell us you wish to cancel, without giving a reason. You then have a further 14 days to send the goods back.

Please package returns carefully and include your order details. You may inspect goods as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The change-of-mind cancellation right does not apply to personalised or custom-made goods, or to sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken. These exceptions do not affect your rights if goods are faulty, damaged or not as described.

Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of returning them.

Please send returns to:

Dekassa Signature Scents Ltd
64 Grenville Drive
Cambuslang
Glasgow
G72 8DP

For an eligible cancellation, we will refund your payment, including the standard delivery charge where applicable, using your original payment method unless otherwise agreed. Any extra cost for a premium delivery option is not refundable. We will process the refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If goods arrive damaged, are faulty or you receive an incorrect item, contact info@dekassa.com as soon as possible with your order number and details of the problem. We will arrange an appropriate refund or replacement and cover reasonable return costs. There is no three-day deadline that limits your statutory rights.

This policy does not affect your statutory rights.