Shipping & Returns

We want you to be delighted with your DeKassa products and will hand-pack your order with the utmost care to ensure your package will arrive in perfect condition. 

If you place an order before 1.30pm, we will ship your order by 2nd class post the same day (Mon - Fri)

Parcels for Scottish Highlands or islands (excluding Channel Islands) will be sent by Royal Mail.  These deliveries will be made between 3-5 working days and will not require a signature.


Our delivery options are:

UK & Northern Ireland

Standard delivery - £3

Orders over £25 - free delivery

Highlands & Islands

Standard delivery - £3

Orders over £25 - free delivery

Europe & Worldwide

Orders from Europe and Worldwide are subject to varying costs. Please contact us at for more details.



We hope you will be delighted with your DeKassa products, but if you would like to return items please contact us at with the relevant details.  

Distance Selling Regulations allow you to cancel your order for any reason within 7 days of receiving it. Please email in the first instance advising that you would like to cancel your order.  All goods must be returned in perfect condition. You will be responsible for the return postage.   Please ensure that the item/s is carefully re-packaged and return to:

Dekassa Ltd, 39 Kelvin Road North, Lenziemill, Cumbernauld, G67 2BD

If an item is damaged, faulty or if your order is incorrect, we will refund your original payment and cover the cost of returning the item to us.

Please advise us within 3 days of receiving your order  at with the circumstances.